Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 1 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Custom and personalized orders

Certain products can be customized. If you choose to have an item customized, please be certain that the spelling is correct. Any item that is personalized is not eligible for return.

How can I contact you?

You can email me:

info@midwestoaks.com

Do you sell wholesale?

That is our primary business. If you are interested in purchasing products wholesale, please email me.

When will my product be shipped?

We aim to ship all products as fast as possible. Here are some general guidelines for shipping:

1) We will do our best to send out your product as fast as possible

2) Any purchase that is made on Friday will ship out on the following Monday

3) Custom orders are subject to an extended shipping wait time. Please keep this in mind.

4) In order to keep shipping price as low as possible, we may ship UPS or USPS depending on the circumstances. Regardless, a tracking number will be attached with all orders.

Do you sell outside of the United States?

Currently we only sell our products to the continental United States.